We operate and ship to the following locations: Australia, New Zealand, and India.
Shipping Rates & Delivery Estimates
| Shipping Method | Shipping Time | Shipping Cost |
| Standard Shipping within Australia | 08 to 12 Business days | AU$8.00 (spend below AU$69.99) |
| Free Shipping within Australia | 08 to 12 Business days | Free (spend above AU$69.99) |
| International Shipping to New Zealand | 12 to 18 Business days | AU$30.00 (spend below AU$119.99) |
| Free Shipping – New Zealand | 12 to 18 Business days | Free (spend above AU$119.99) |
(Note: Shipping times and costs for India will be calculated and displayed at checkout depending on the region and delivery option chosen).
Delivery Terms & Conditions
- Missing Packages: If your package has not been delivered or your tracking information indicates that it has been delivered but you have not received it, please contact Customer Service to verify within 5 days of the order date.
- Other Issues: Other orders, products, and logistics issues must be reported to customer service within 7 days of the order date.
- Restrictions: We do not deliver to PO boxes or parcel lockers.
- Delivery Dates: We will deliver the products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee firm delivery dates or times. We will try to let you know if we are unable to meet our expected delivery date or time, but we are not liable to you for any losses, liabilities, costs, damages, charges, or expenses due to late delivery.
- Delivery Process: Our delivery partners may contact you before delivery to provide you with different delivery options. Otherwise, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.
- Unsafe Locations & Refusals: If the delivery driver deems the area unsafe in their discretion, your order will be redirected to a collection point, redelivered in the next delivery run, or returned to our fulfillment facility. If delivery or collection is delayed through your unreasonable refusal to accept delivery, we will charge you for our reasonable storage fees and other costs reasonably incurred by us.
- Alternative Locations: Kindly note that it might not be possible for us to deliver to some locations. If this happens, we will inform you on the relevant product page or contact you so you can provide an alternative delivery address.
- Risk of Loss: All risk in the Product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for the loss or destruction of the product.
- Unpacking: You must take care when opening the Product so as not to damage it, particularly while using any sharp instruments to unpack it.
Address Changes
Can I Change My Address After Placing an Order?
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once your order has been processed and shipped, we may not be able to make changes to the address. It’s important to double-check your address during checkout to ensure timely delivery.