This Privacy Policy describes how Karizmah Pty Ltd (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@karizmah.com.au or by mail using the details provided below:
Karizmah Pty Ltd, u1 676, Gilbert Rd, Reservoir VIC 3073, Australia.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.
- Device Information:
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our e-commerce platform and analytics providers.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order Information:
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with our e-commerce platform, payment gateways, and shipping/fulfillment providers.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Customer Support Information:
- Purpose of collection: To provide customer support.
- Source of collection: Collected directly from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WooCommerce to power our online store.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising by visiting:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
As a standard e-commerce website, we use necessary cookies to maintain your shopping cart, session identifiers to navigate the storefront securely, and reporting/analytics cookies to understand user interaction.
You can control and manage cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to block, manage, or filter cookies, visit www.allaboutcookies.org.
Changes & Complaints
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If you would like to make a complaint, please contact us by e-mail or by mail using the details provided above.